At M/S Pandurang Hari Vaidya & Sons, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase on our e-commerce platform.

By using our website, you agree to the practices described below.

  1. Information We Collect

1.1 Personal Details

When you register, shop, or contact us, we may collect:

  • Full name
  • Billing address & shipping address
  • Phone number
  • Email address
  • Date of birth (optional)
  • Identity details when required for regulatory compliance

1.2 Payment Information

  • Payment card details (not stored on our servers and processed securely through third-party payment gateways)
  • UPI, wallet, or net banking details (processed via secure partners)

1.3 Account & Order Information

  • Login credentials (stored in encrypted form)
  • Order history
  • Wishlists or saved items
  • Communication preferences

1.4 Technical & Usage Data

Automatically collected when browsing our website:

  • IP address
  • Device information
  • Browser type
  • Cookies
  • Pages visited & time spent
  • Referral sources

1.5 User-Generated Content

  • Reviews
  • Feedback
  • Queries submitted via forms or chat

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Manage payments, refunds, and exchanges
  • Create and manage your account
  • Provide customer support
  • Send order confirmations, shipment updates, and transaction alerts
  • Improve website performance and user experience
  • Personalize product recommendations
  • Detect and prevent fraud or suspicious activities
  • Send promotional offers or newsletters (only if you consent)

3. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

  • Remember your login
  • Save your cart items
  • Personalize products and ads
  • Improve website functionality
  • Analyze visitor behaviour

You can disable cookies in your browser settings, but some features may not work properly.

4. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted with a revised “Last Updated” date. Continued use of the website constitutes acceptance of these changes